The preferred partner for Innovation

Our ambition is to be the most innovative player within the Travel Retail industry. ​

We aim to design and deliver agile, relevant, and value-added innovative solutions adapted to landlord commercial expectations and tailor-made to passenger needs to create a seamless, more responsible and memorable travel experience. 

Dishcovery

An innovative method that allows travellers to choose their meal before they leave. It's simple: scan the QR code and choose what to eat directly from your device!

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Dishcovery_Innovazione

Dishcovery transforms your traditional menu into an easy-to-use, digital menu accessible via QR.
By browsing through the dishes, customers can choose their dish for a unique, secure and contactless dining experience.

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Click&Collect

The pre-ordering service of Aelia Duty Free.

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It is the pre-ordering service of Aelia Duty Free that allows travelers to consult our assortment on our website with maximum comfort from their home computer or smartphone before departure, being able to pre-order the products online before departure and withdrawing them directly at the store during the journey, while also receiving an exclusive discount.

From January 2019 it is possible to use the pre-ordering service also through the WeChat application directly from the Aelia Duty Free Rome account.

The service is active for flights in the Extra Schengen area of ​​Rome Fiumicino and for all the flights at Venice airport.

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AGILE & RELEVANT

As each landlord and passenger is unique with his own needs, we offer a wide array of tailor-made or customizable innovations answering to their specific context and expectations.
Our locally-empowered teams, supported by our dedicated central Innovation team enables quick implementation and time-to-market.

ADDED VALUE

Whether we support landlords' innovation roadmaps or develop ad-hoc innovations, our goal is always to create value for landlords and travelers. Our approach to innovation prioritizes quality and customer-facing impact.